Chargebacks & Disputes

posted in [ Billing ]
Forcing a chargeback for a purchased item will result in an automatic suspension of that account. Upon receiving notification of a chargeback Support Services will contact the e-mail associated with the account, after the account has been suspended, to establish a dialog between the account holder and Support Services in an effort to determine the nature of the chargeback. 

In the event that the purchased content has been consumed or modified, reinstatement of the account may require a full reimbursement to PGI billing services of the total transaction amount that has been charged back, potentially including any additional fees incurred by our billing services as a result of the original chargeback.

Before resorting to a forced chargeback for purchased content we ask that you please instead contact Billing Support services to establish a dialog and to help ensure that we can work together to resolve any potential issues.